Work Experience
After my apprenticeship as Fachinformatiker at debis systemhaus (nowadays T-Systems) in 2003 I worked as Software Developer with a focus on management software for Fire Departments and Airports, responsible for the migration from local applications to web-apps. In 2007 I started my consulting career as an ITSM specialist for the Serena Software applications TeamTrack, Serena Business Manager and Mariner, supporting customers with ITIL IT-SM process design and implementation including SIAM frameworks for data synchronisation. In 2013 I joined ServiceNow in Munich as a (Senior) Technical Consultant, later also team lead for the Munich Professional Services Team. At ServiceNow I specialised on ITSM and ITOM, working in large ITSM projects responsible for the process design and implementation and stream lead for implementation teams (local, nearshore and offshore). In late 2017 I took the opportunity to become the ServiceNow Platform Architect for a Munich Tool company, where I was responsible for the ServiceNow platform, process design and implementation with focus on CSM, ITSM and FSM. In 2018 I went back to ServiceNow Partners as Consultant and Architect. My focus shifted to a more holistic view of the platform, ESM, CSM and just recently HRSD. 2021 I started my own business as a Freelancer for ServiceNow Architecture and Business Analysis, specialised in IT Service Management and Enterprise Service Management. I focus on ITSM, ITOM, CSM, FSM, HRSD, Service Portals, Mobile Apps and Integrations on the ServiceNow PaaS platform. On February 1st 2022 I joined Siemens AG in Munich as Senior ServiceNow Architect for the Siemens GBS ServiceNow platform being responsible for the overall platform with focus on CSM, HR, Integrations and KMS. Since 2019 I also develop iOS apps, check out my iOS AppStore Developer Page my iOS AppStore Developer Page.
Portfolio
- ServiceNow Architecture and Implementation
- ServiceNow Business Consulting
- IT Service Management Consulting
- Customer and Field Service Management, as well as ESM Architecture and Implementation
- ServiceNow Portal and Integration Support and Development
- iOS App Development (SwiftUI)
Projects
2022 - today
Roles: Senior ServiceNow Architect
- Support, design and architectural advisor for a large scale CSM and HRSD project
- Design and implementation of a ServiceNow Integrations for ITSM and HRSD project
- Responsible for the Siemens GBS ServiceNow Platform
2021 - 2022
Roles: ServiceNow Architect, Business Analyst
- Requirement analysis and architecture support for a global ESM portal
- Design and implementation support for a global CSM portal
- Support and business process consulting for various ServiceNow integrations with AWS, Amazon Connect, IBM Watson, SAP HANA, Workday, among others
- Technical consulting and requirement analysis on various ServiceNow topics such as ITOM, Discovery, ITSM, Knowledge, Service Portal, Virtual Agent and Predictive Intelligence.
2022 - today
Roles: iOS App Development
- Design and implementation of the iOS QR Code App quiX - Your QR Code Tool
2021 - today
Roles: iOS App Development
- Design and implementation of the iOS Todo App tiX - Your Smart Task Tracker
2021 - today
Roles: iOS App Development
- Design and implementation of the iOS Business App vcardX - Your vCards at Hand
2019 - 2023
Roles: iOS App Development
- Design and implementation of the iOS Fitness App traX
2018 - 2021
Roles: ServiceNow Architect, Project Lead, Trainer
- Architect and Project Lead for Service Portal Redesign
- Project Lead, Architect for a cloud migration project of a SAP based catalog management platform
- Design and implementation of a ServiceNow store application allowing employees to create sick notes using their mobile devices including OCR
- Design and implementation of various ServiceNow integrations (JIRA, SAP, HPS SM)
- Support, design and architectural advisor for a large scale CSM and HRSD project for an international German Company
- Design and implementation of a ServiceNow Integrations for ITSM and HRSD project
- Internal advisor for Junior consultants with knowledge transfer sessions
- Host of customer focused ServiceNow Best-Practice Webinars
2017 - 2018
Role: ServiceNow Architect
- Process design and implementation of all ITSM processes
- Design and implementation of various business processes like Facility Management, Field Service Management, Contract Management, Procurement and HR processes
- Development and design of the Hoffmann CSM platform
- Integration in the Hoffmann Digital Services Platform
2013 - 2017
Roles: ServiceNow Implementation, Teamlead
- Design and implementation of ITSM and ITOP processes for Munich based global company
- Design and implementation of several ITSM solutions for various customers
- Design and implementation of a SIAM environment including several companies and providers with more than 30 interfaces
2007 - 2013
Roles: Serena Business Manager Implementation
- Redesign and implementation of a browser-based ordering system used by more than 1000 users
- Development and realization of a working time registration application
- Implementation of various interfaces to different systems
- Design and implementation of several ITSM solutions
Certifications
ServiceNow
- Suite Certification – ITSM Professional
- Suite Certification – CSM Professional
- Certified Implementation Specialist – IT Service Management (CIS ITSM)
- Certified Implementation Specialist – Customer Service Management (CIS CSM)
- Certified Implementation Specialist – Field Service Management (CIS FSM)
- Certified System Administrator (CSA)
- Micro-Certification - Automated Test Framework
- Micro-Certification - Performance Analytics
- Micro-Certification - Predictive Intelligence
- Micro-Certification - Virtual Agent
ITIL
- IT/IL V3 Foundation
Contact
Get in touch with me using the contact form or ping me on Mastodon.
Support
For support requests please use Mastodon, Instagram or the contact form.
